Registration terms: cancellation, transfer and refunds

Cancelling your registration

• Cancellation request received on or before 11 April 2027: 100% refund.
• Received from 12 April to 27 April 2027: 50% refund.
• Received from 28 April 2027: no refund.

Dates are counted in Montréal time, based on when your email reaches pmouncon@pmi.org. This does not limit any right you have under mandatory law, including Québec consumer protection law.

No-shows and partial attendance

There is no satisfaction guarantee. If you do not attend, or attend only part of the event, no refund is given, except where mandatory law requires one.

Transferring your registration

• You can transfer your registration to another person once, free of charge.
• The new attendee takes the same registration category.
• The request must reach us at least 48 hours before the published event start time (Montréal time).
• Cancelled or refunded registrations cannot be transferred.
• Visa invitation letters are personal and cannot be transferred. The new attendee must request their own letter.

If your Canadian visa is refused

• You receive a full refund if the Government of Canada issues an official refusal of your visa application before the actual event start.
• Email pmouncon@pmi.org a complete request with your registration number and the official refusal document.
• Your request must arrive within 10 Québec business days after the date the refusal document was issued. Counting starts on the next business day, the deadline is in Montréal time, and it applies even if it falls after the event.
• A pending application or a processing delay is not a refusal and does not qualify.
• After this 10-business-day window, the special visa-refusal refund no longer applies; the standard cancellation and refund terms and your mandatory legal rights apply instead.
• We do not ask for a copy of your passport or proof of the date you filed your visa application.

If the event is postponed

• Your registration stays valid for the new date automatically, at no extra cost.
• If you cannot attend on the new date, you can ask for a refund within 30 calendar days of the official announcement of the new date.
• If no new date is announced within 60 calendar days of the postponement announcement, you can ask for a full refund.

This does not limit any right you have under mandatory law, including Québec consumer protection law.

If the organizer cancels the event

If the event is cancelled by the organizer, you receive a full refund.

How refunds are paid

• Refund percentages apply to the amount you actually paid for your registration. Taxes and fees are handled as applicable law requires.
• Refunds are paid to your original payment method where possible.
• We aim to review each request within 3 business days. Once eligibility is confirmed, refunds are processed within 15 calendar days.
• Where the law sets a deadline, we refund within that deadline, including, where applicable, 15 calendar days after a valid cancellation under Québec law.

How to send a request

Send cancellation, transfer and visa refusal requests by email to pmouncon@pmi.org, with your registration number. Visa invitation letters must be requested only through the official online form on the Visa letter page, once registration opens, by attendees with a paid, confirmed Regular Attendee registration; invitation letter requests sent by email are not processed, and pmouncon@pmi.org is for questions and support. There is no automatic confirmation email: our team replies personally once it has reviewed your request. Send sensitive documents only by email to that address, and only what is asked for.